NAVIGATION

About GK

Bookings / Payments

Customised Packages

Delivery & Collection / Pick up & Drop Off

Games

Other

Recommended Vendors & Services

GK Services

We pride ourselves on offering unique, handcrafted, quality items and excellent service.

Our team tries to be flexible and understands that planning an event of any size can be challenging… we are here to help!

If you can’t find the answer to your question below please get in touch. 

About GK

• Where are you located?

• We are located at Appleby House & Rabbit Island Huts at 305 Redwood Road, Rabbit Island, Richmond, 7081 (between Appleby and Mapua).

• What areas do you service?

• We are based in the Nelson Tasman region and supply to the Top of the South with a combination of delivery and customer pick ups. We are also happy to quote for regions outside the Top of the South but cannot gaurantee services outside the Top of the South. Often event guests will pick up on behalf of hirers and transport to further locations.

• How do I view your range?  

• We highly recommend making a viewing appointment for our warehouse. You are welcome to bring as many people as you like, ask questions, try out combinations and pick our brains for advice.

• We are located 10 minutes from Richmond at Appleby House & Rabbit Island Huts at 305 Redwood Road, Rabbit Island, Richmond, 7081 (between Appleby and Mapua).

• If you are unable to come to do this we have designed our website and cataloge so that you can clearly view our whole range to assist with decision-making. Also feel free to ask questions via our ‘Contact Page’, email or by phone… we can even video call if this is helpful for out-of-town brides.

Bookings / Payments

• Do you have hire packages?

• Various packages can be collated by the GK team to assist you in making your decisions. If you provide us with a brief, we can create a package to meet your needs subject to availability. We do not offer preset packages as items are often booked out so these do not work. 

• Games packages

  - Adults/Corporate games 
  - Team-building games 
  - Fundraising games
  - Preschooler’s/Children’s games

• Ceremony packages

• Reception packages

• Bar packages

• Styled lounging areas

• Lux picnics for adults

• Children’s seating areas

• Do you have a minimum hire spend? 

• Yes, we have a minimum spend of $100.00 in place, which enables customers to hire games or a couple of items for a small gathering through to a full event's worth of furniture and styling. (Delivery and collection fees quoted separately.)

• How long is a typical hire period?

• Our pricing is based on a 3 day hire period. Transport/courier times are included in the 3 day period. If you require the items for longer we can be flexible, however this may be reflected in your quote. Please contact us to discuss your individual needs.

• When booking via the website you will be required to enter dates for the hire period and the generated total will not take into account additional fees for hires longer than the normal 3 days. Please be aware that your final quote may increase to reflect your individual requirements.

• How do I make a booking? 

• Hire: Simply visit our website to browse our full catalogue, enter your dates into the cart (bottom right hand corner of the page) select the items and services you are interested in to create a list, and submit this to GK for a quote. We will be in touch via email if we need further information to complete your booking. 

• Other Services: Complete a contact form on the relevant section of the website and we will be in touch if we need to discuss your requirements further. 

• Email or call if you need additional help.

• How far in advance should i book?

• If your event is during our peak season (October - April) we suggest booking 12-18 months in advance if you do not want to miss out on particular pieces. We try to stock more than one of the popular games and items to meet demand.

• We ask for your patience if you are booking well in advance and during our busy period, as priority is given to current events and therefore delays may occur in sending out booking invoices.

• How do i pay?

• Payment is by bank deposit. Our account details will be clearly stated on your booking invoice. Unfortunately we are currently unable to accept credit card payments.

• Do you require a bond?

• Yes, a minimum bond of $50 incl. GST is required for hires. The bond amount is based on each individual booking and will be clearly stated on your invoice. Items are assessed after they have been returned and bond payments will generally be paid within 7 days of return date. If damage has occurred during the hire this may take longer and will be discussed with the customer.

• What happens if hire items are damaged or go missing?

• Any damage, unreturned items or things not returned in the condition they were hired (requiring more than a gentle clean and general wear and tear) will be assessed by GK and the customer charged for replacement or repair value. Payment will be deducted from the bond and an additional invoice will be issued if required, due within 7 days of issue.

• We suggest carefully reading our Terms and Conditions to ensure you have a clear understanding of the care requirements for the hire items in your booking. All items are to be protected from the weather, including rain and wind damage, (unless we have specifically discussed items with you), during transportation, storage and when in use. Instant fees are charged for water damage and soiled umbrella canopies. Professional cleaning fees will apply to soft furnishings unless very minor cleaning is required.

• Can I put items on hold?

• When items are reserved through the website they go on hold as soon as the cart is submitted and then we liaise with you to make final changes to the booking.

• Once an invoice is sent these items are held for 7 days from the invoice date. You have 7 days to pay your Non-Refundable deposit to secure these items, however we reserve the right to release anything not held with a deposit back into hire circulation if payment is not received.

• Demand can be high during the busy season or for key pieces so it is important that we follow our terms to make it fair for all customers.

• How long are quotes valid for?

• Hire quotes are valid for 7 days. After this time GK reserves the right to make changes.

• When are payments due?

• Hire: To confirm your booking and secure your items a 25% Non-Refundable deposit must be paid within 7 days of receiving your invoice, or for any hire under $200 in value (including the bond) full payment is due within 7 days. The final installment or full payment for last minute bookings, is due no less than 14 days before delivery/pick up. Full payment must be received before items are released for hire. Exception - items sourced/made for the customer or items offered at a special price must have the full balance paid to secure the booking within 7 days, and this is non-refundable. GK will let the customer know if this exception applies.

• Custom Made: A 50% Non-Refundable deposit is due within 7 days of receiving your final quote/invoice.

• Projects will not be started until the deposit is received and final payments are determined on an individual basis.

• Any late payments may incur a penalty fee of 5% for every day after the event date.

• Do you have a cancellation fee?

• Hire: Cancellations must be made in writing. Deposits are refunded at different rates depending on the amount of notice given, starting with a minimum 25% non refundable cancellation fee. Full and part cancellations made 14 days or less before an event must still be paid in full and are nonrefundable.

• Custom Made: Custom made pieces are non-refundable after the 50% deposit has been received as the project will start at this time. Full payment must be received. 

• Please refer to our Terms and Conditions for more details.

• Can any changes be made to an order once an invoice is sent/deposit paid?

• Yes you can make changes for your booking as often as required up to 2 days before your event. Large changes where part cancellations are valued 25% or more of your booking may be subject to our cancellation policy. Additional items can be added via our website by submitting a new order which will be merged with your other booking (this also allows you to check availability and secure items straight away) or by emailing us directly (however there may be delays in us adding items for you using this method during the busy season). Final payments will be adjusted accordingly. An additional deposit may be requested if you add a large amount to your original booking.

• Can I make a last minute booking?

• Bookings can be made up to 24 hours before an event, however this is subject to availability. Payment, including the bond must be made before items are released for hire by either a bank transfer or cash on pick up. Normal cancellation fees apply.

• Is there a GK contract to sign?

• All hires are subject to our Terms and Conditions, accessible through our website or from the link sent with your hire invoice. A contract will be sent to sign along with your invoice.
  
  

Delivery & Collection / Pickup & Drop off

• Can GK deliver and collect?

• We highly recommend having items delivered and collected by the GK team in our large van or covered trailers. 

• Some items are ‘delivery only’ so if you have these in your hire list then this service will be automatically quoted for. In general we recommend asking for a delivery and collection quote to ease stress, save time and avoid unnecessary damage to hire items that often occur when customers pick up or drop off themselves. 

• Rates start at $50 incl. GST each way (exceptions are made for a reduced rate for in some circumstances) and increase depending on the amount of items being delivered, labour required on site, and distance to travel. We try to make this affordable.

• We must have reasonable access for our vehicles. Items must be cleaned and stacked ready for collection in an agreed upon location unless these services have been booked with the GK team. 

• Can I pick up and drop off?

• Yes, you are welcome to pick up and drop off if items in your booking are not ‘delivery only’. Please note we are based at Appleby House & Rabbit Island Huts, and there are various terms to follow to ensure our items are safe and secure. Please ask for clarification on this. The customer or representative of the customer are responsible for items from the moment they are being loaded until they return.

• You are responsible for having adequately sized vehicles/trailers, appropriate tie downs, rain covers and blankets, and the customer must ensure items are wrapped and tied with care to limit damage during transportation. We have the right to turn away anyone picking up with what we deem to be unsuitable equipment. Damage caused from pick ups and drop offs will be billed accordingly. 

• We have firm time-frames for pick ups and drop offs. If you are late for the time you have booked please let us know so we can try to make alternative arrangements, however we take no responsibility for the premises being closed if you are more than half an hour late.  

• Hire items cannot be dropped off if no one is present. If items are left unattended without permission from GK you are responsible for any damage or loss that may occur.

• Please read our Terms and Conditions regarding this to ensure you have a full understanding of your responsibilities.

• Does GK offer set up and pack down services?

• Yes, we can quote for setting up and packing down as little or as much as you would like. This is not included in your hire unless a quote has been requested.

• We often set up lighting, games and our furniture in combination with other event vendors. This is frequently the case during the busy season due to time restrictions for our team with a large number of events on. If we are not able to assist with a full wedding set up we can recommend other capable businesses who we know will offer you a high standard of service and who understand our style of furniture. Please look at our Recommended Vendors List for more information or discuss this with our team.

Games

• How do we play the games?

• Games come with an instruction card unless they are not relevant (e.g preschoolers games and noughts and crosses). Written and instructional videos can be viewed on our website. 

• Can you recommend some games for our event?

• We have games to suit all ages and energy levels. Our team are happy to suggest games for your event based on our experience and knowledge. Some games are better suited for indoors/outdoors, particular venues, competitive crowds, team building or young children. A package can be put together to suit your event.

• Do you have games for team-building?

• Many of our games are collaborative and have been designed with team-building in mind. We can put together packages with just a few suitable games or offer full events, providing a structure to follow using score cards that will get large groups involved. Get in touch to discuss your individual needs.

• Would your games be suitable for fundraising or promotional purposes?

• Yes we have a number of games that allow players to compete for points or prizes. These are often used at fairs, fundraisers or promotional events. We can even personalise some games to suit a theme or brand.

Other

• Can you courier items?

• We offer delivery services to the top of the south. Courier options may be available for certain hires and locations so please enquire, though this is often an expensive option due to the large size of our hire items/games.

• Do you offer styling or on the day coordination?

• Yes, we have an in-house Designer and Event Coordinator that can help you with all the small details.

• What can I use to write on/clean the blackboards?

• We have the liquid chalk pens and magic white remover that we use available to purchase from our shop on our website. You can also find these at your local stationary and hardware stores. Please make sure when buying the liquid chalk pens that they are suitable for chalkboards not windows. 

• Can you write on our chalkboards for us?

• Yes, that’s one of our favourite things to do. We are happy to discuss your signage needs and provide a personalised quote. 

• Can you custom make or find items that I am unable to get elsewhere?

• Yes, that is one of GK’s specialty areas. We would love to hear about your ideas and see if we can make something to meet your needs or source this for you.

• I can’t find what I’m looking for/I need more of an item, can you help?

• Our hire range is forever growing and we are always looking for new ideas that meet the needs of our customers. It could be in our workshop or something that we may consider adding so please get in touch.